Épi de faîtage à boule Alukap-XR

it’s finished my pergola off nicely, thank you!!!

Good quality materials and easy to install with the tutorial videos looks amazing now it’s done

Lovely product. Easy to order (as I’ve used previously I knew this wouldn’t be an issue). And great delivery times too.

Excellent service and clear communication with delivery

Good

The Gasket seems like good quality. The only issue we had with it was the packaging. It was all tangled up in a bag on arrival resulting in some of the sides being slightly stretched out of shape. Easy enough to install and cut to size required.

Delivered on time and good customer service. I recommend it

Delivered in black as ordered. Easy to fit. Looks smart. Does the job.

Was looking for a supplier for roofing solutions. Chose 6mm clear material. Very impressed cuts easily with a jigsaw without splintering. Only wish I’d left protective cover on as it can scratch too easily. Roof bars complement the finish perfectly and really pleased. Online chat very helpful and follow up calls to assist item selection. Fast delivery too. Thanks 👍

Very good service

Products we purchased were as described in their website and they have very good customer service, delivery team missed few items but they did send us within 3 days, I highly recommend this this company

Alukap-XR 60mm Gable Bar - Incl Rafter Gasket, Fixings & Endcap

Really helpful when I didn’t understand my order or the process. Highly recommend.

Great product and very timely delivery.

Exactly what I wanted, delivered promptly

Really good quality and fast shipping

U was pleased with the over all quality and design of the system but there were a few things thst could be improved. The lead time was over 2 weeks for what I presumed was a stock item, 1 sheet was damaged which we managed to get around and fitting instruction would have been useful as first time we've used this system.

All pieces readily available and delivery was well planned

Fantastic product and easy to install

Quality materials, on time job done 👍

Exceptional quality products with excellent delivery time.
I had one item supplied incorrectly but this was replaced without quibble. I have more orders in the pipeline.

I cannot give you a decent score as your customer service or should I say, lack of, is ridiculous. My order wasn't arriving but your agents kept passing me off with a generic response - anything other than actually make an effort to find out why until I got really quite irritated with them and made a suggestion that someone, anyone should actually make the effort and investigate!!!! I asked them to call or email me on a number of occasions but could they do that? No. You cannot say that as a company you are "obsessed with customer service" and then provide a useless contact system policed by staff that will not pick up the phone to either the customer, who, by the way, paid good money for the items ordered or other members of your own teams in a different dept. It's a shame because the delivery driver when the items eventually arrived was lovely, and the product good but negated by the wholly negative customer experience in getting the items they purchased. EDIT. I was contacted by Laura at Clear Amber following my review and to be fair we did have a productive conversation about the issues with their customer service arrangements as genuinely I feel it did a disservice both to a good product and their lovely helpful delivery driver. I have adjusted the overall rating that I gave simply because in practice so many reviews are ignored that it was a pleasant surprise to have a company bothered enough to make the effort to contact the customer, listen, promise to look into the issue and put in place a resolution.

I needed to replace the sealing gaskets on my conservatory, but due to their age, they were difficult to find. I sent a query to ClearAmber with a photo and dimensions of the originals. They came back in a very short time and suggested the Alukap-XR looked to be suitable but not 100%. I ordered a sample, which arrived very quickly - it was a perfect fit so I placed an order. That order too, arrived quickly.
Would recommend Clear Amber to anyone.