Shipping policy

At Clear Amber Shop we are passionate about ensuring goods are despatched and delivered in the fastest possible timeframe. We know that your time is important and strive to maximise this for you!

Clear Amber Distribution: Every Delivery is made by our own Fleet giving you the following benefits:

  • Tracking From Factory to your Address
  • Dedicated Delivery Vehicle
  • 2-Hour Delivery Window
  • Geo-Located Delivery
  • Dedicated Live Chat For Each Order

For UK Mainland orders the estimated delivery times are just 2-5 working days - rapid for our size of products!

Estimated Delivery on bespoke colour items is 15-20 working days.

clear amber distribution

Our Estimated Delivery times are given in good faith and are not the essence of the order and not legally binding. However, we keep you updated every step of the way. Many orders are delivered very quickly, however, please allow up to 7 working days in case of unexpected delays and more remote areas.

You will be sent a link from MyClearAmber.com with a link to your Order Tracking where you can live chat and keep in touch with our teams at every stage of the way!

Please Note: You should not schedule tradesmen or start removing existing roofing until your order has arrived in full.

Important: Our Deliveries are made as Kerbside (Curbside) deliveries to the address you request. You must check ensure that the delivery address is suitable for the size of product you are ordering, and that there is a safe area for the delivery to be made. 
Once orders are placed we cannot postpone or change delivery dates. It is your responsibility to ensure the delivery address is attended during the possible days of delivery.
It is important that you have adequately and appropriately trained and physically able personnel on site to be able to receive the goods at the delivery address, for the sizes and weights of the goods you have chosen to order. 
Its is important you assess the health & safety risks for your trained and physically able personnel prior to delivery and do not request a delivery where you do not have a safe plan in place to handle the goods. 
Drivers may decide to unload on to your yard, driveway or garden of the delivery address where it is safe and reasonable to do so. 
The goods are well packaged which means they can be slid on edge from the vehicle without causing damage to the product, and so our drivers to not have to lift heavier parcels. 
Our drivers are not able to deliver the goods inside buildings, or to specific locations such as the rear of properties.
On occasions Drivers may be willing to do this on their own discretion, but it is not a service we can offer, and we do not require them to do this.

Additional specialist delivery costs: For items supplied in lengths of 6m or 7m, specialist haulage may be required due to vehicle, location or access requirements. Where this applies, we will contact you after your order is placed to discuss any additional delivery charge before your order is dispatched. You retain the right to cancel for a full refund if the surcharge is not acceptable. If you'd like an estimated cost beforehand, feel free to contact our team prior to placing your order.

This policy applies to UK delivery addresses. For other countries please enquire directly. Our policies will be reviewed and updated from time to time to keep them up to date.