Contact Our Friendly Teams…

Contacting our Teams is easy and responses are fast….  

Our Teams at Clear Amber Shop obsession with customer service, which is why you can contact us easily in several ways, and why our responses are fast! We love to hear from our Trade Customers and help you with any questions you may have or advice you may require, before, during or after your order is placed. Only when our customers are fully satisfied, is our job complete. In actual fact, that is just the beginning our trade Customers building ongoing trust in how we can support your business forward for greater success…we’re with you every step of the way.

What is the best way to contact Clear Amber Shop?

We know everyone has different requirements and questions, and depending on type of enquiry, you may prefer a different medium to connect with us on; that’s why we have Six ways to contact us – take your choice for whichever suits you best!

Rapid Live chat…

For general enquires and rapid support our Clear Amber Shop Live Chat Teams are on hand to help with quick queries. Our Live Chat Teams are always real people with experience in a wide range of aspects, so you will never get a ‘bot experience’ or ‘I’m only the receptionist’ type of response! – Chat to one of our friendly Live chat Team now… 

Superfast MyClearAmber Chat…

Developed by Clear Amber’s own inhouse systems developers, MyClearAmber is a globally-leading communication tool which connects Customers to their orders at every stage from the moment you place an order through to delivery and beyond. For each and every order placed you will receive an order-specific link taking you to a dashboard showing exactly which stage your order is at, and every order has its own live chat function unique to that order meaning when you chat our Teams already know who you are and what order and products you are referring to! In the same way as Live chat, the MyClearAmber Teams respond rapidly during office hours and will follow through on every and any question you have on your order, during every stage of our order journey! – Its really simple….place and order and you will get a unique MyClearAmber email with a link to your MyClearAmber Order Dashboard….everyone loves it….see for yourself!

Check the Trade & DIY Blog

Why not try browsing through our Trade & DIY Blog where you can find inspirational updates and How 2’s. You can leave a comment or question and one or our Team, or one of our Customers, will be able to respond with a broad range of help.

You can also visit our main Help & Inspiration Hub where you'll find useful tips along with our Installation Guides & Technical guides with all the details!

Request a call back…

If you would like one of our friendly Help Team Members to call you back then please paste your mobile number in to our Live chat with a message saying ‘Call back request’ and the initial question you have and one of our team will call you back on a first come first served basis in a short timeframe as possible. This can sometimes be slower than other contact methods due to its popularity of call backs from one of our Trade Customer professionals.

Email…

It may seem traditional, but for more in-depth enquiries, our Help Teams respond to all genuine emails and have an great passion for answering your more in-depth enquiries thoroughly. Simply send us an email to shop@clearamber.com and one of our Team will be back in touch very soon with a response to any query you have.

Alternatively, fill out the contact form and we will pass it onto the right team for you!