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it’s finished my pergola off nicely, thank you!!!
Good quality materials and easy to install with the tutorial videos looks amazing now it’s done
Lovely product. Easy to order (as I’ve used previously I knew this wouldn’t be an issue). And great delivery times too.
Excellent service and clear communication with delivery
Good
The Gasket seems like good quality. The only issue we had with it was the packaging. It was all tangled up in a bag on arrival resulting in some of the sides being slightly stretched out of shape. Easy enough to install and cut to size required.
Delivered on time and good customer service. I recommend it
Delivered in black as ordered. Easy to fit. Looks smart. Does the job.
Was looking for a supplier for roofing solutions. Chose 6mm clear material. Very impressed cuts easily with a jigsaw without splintering. Only wish I’d left protective cover on as it can scratch too easily. Roof bars complement the finish perfectly and really pleased. Online chat very helpful and follow up calls to assist item selection. Fast delivery too. Thanks 👍
Very good service
Products we purchased were as described in their website and they have very good customer service, delivery team missed few items but they did send us within 3 days, I highly recommend this this company
Alukap-XR 60mm Gable Bar - Incl Rafter Gasket, Fixings & Endcap
Really helpful when I didn’t understand my order or the process. Highly recommend.
Great product and very timely delivery.
Exactly what I wanted, delivered promptly
Really good quality and fast shipping
U was pleased with the over all quality and design of the system but there were a few things thst could be improved. The lead time was over 2 weeks for what I presumed was a stock item, 1 sheet was damaged which we managed to get around and fitting instruction would have been useful as first time we've used this system.
Thank you for your review, Dave. Glad you were pleased with the overall quality and design of the system.
Apologies for the delay. I can see your order slipped two days over the estimated 3-5 working day lead time advised at checkout. This is rare for us, so we’ll investigate and make sure it doesn’t happen again.
Please do get in touch directly if you need any fitting guidance, as our team are always happy to help.
All pieces readily available and delivery was well planned
Fantastic product and easy to install
Quality materials, on time job done 👍
Exceptional quality products with excellent delivery time.
I had one item supplied incorrectly but this was replaced without quibble. I have more orders in the pipeline.
I cannot give you a decent score as your customer service or should I say, lack of, is ridiculous. My order wasn't arriving but your agents kept passing me off with a generic response - anything other than actually make an effort to find out why until I got really quite irritated with them and made a suggestion that someone, anyone should actually make the effort and investigate!!!! I asked them to call or email me on a number of occasions but could they do that? No. You cannot say that as a company you are "obsessed with customer service" and then provide a useless contact system policed by staff that will not pick up the phone to either the customer, who, by the way, paid good money for the items ordered or other members of your own teams in a different dept. It's a shame because the delivery driver when the items eventually arrived was lovely, and the product good but negated by the wholly negative customer experience in getting the items they purchased. EDIT. I was contacted by Laura at Clear Amber following my review and to be fair we did have a productive conversation about the issues with their customer service arrangements as genuinely I feel it did a disservice both to a good product and their lovely helpful delivery driver. I have adjusted the overall rating that I gave simply because in practice so many reviews are ignored that it was a pleasant surprise to have a company bothered enough to make the effort to contact the customer, listen, promise to look into the issue and put in place a resolution.
Thank you for your review, Claire. We're sorry the experience didn't reflect the standard we aim for, and we appreciate your honest feedback.
As our team advised, there was a delay with your order at the time and we apologise this wasn't communicated proactively. Our team did attempt to call on a few occasions but missed you. We're glad Laura was able to connect with you and have a productive conversation, and we'll be taking your feedback seriously to improve how we handle situations like this.
Great to hear the product and delivery driver hit the mark - and thank you for updating your rating.
I needed to replace the sealing gaskets on my conservatory, but due to their age, they were difficult to find. I sent a query to ClearAmber with a photo and dimensions of the originals. They came back in a very short time and suggested the Alukap-XR looked to be suitable but not 100%. I ordered a sample, which arrived very quickly - it was a perfect fit so I placed an order. That order too, arrived quickly.
Would recommend Clear Amber to anyone.